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Case studies from local authorities
Local authorities across the UK are actively exploring how artificial intelligence (AI) can enhance public service delivery, improve efficiency, and support frontline staff.
The Local Government Association has compiled a rich collection of case studies that showcase how councils are putting AI into practice.
Here are some standout examples:
- Barnsley Council has partnered with Microsoft to roll out Microsoft Copilot across departments, helping staff automate routine tasks and improve productivity.
- Dorset Council is piloting acoustic monitoring in care homes to improve safety and response times, funded through the Digitising Social Care Programme.
- Hertfordshire County Council, in collaboration with Robotiz3d and the University of Liverpool, has developed an AI–powered robot for road maintenance, aiming to reduce costs and improve repair quality.
- Kent County Council is using predictive analytics to identify individuals at risk of homelessness, enabling earlier interventions and better support outcomes.
- Kingston Council has trialled an AI tool to automate case note writing in Adult Social Care, freeing up social workers to spend more time with clients.
These examples demonstrate that AI is already delivering tangible benefits in areas ranging from social care and housing to infrastructure and internal operations.
Explore the full case study bank to see how your Cumberland could also benefit.
If any of these case studies has given you an idea, or some inspiration for what you would like to see Cumberland do, please make a suggestion.