Staff intranet

Find core essential learning on iLearn

How to access our learning platform 'iLearn', mandatory core essential training all staff must complete and how to access other training and events.

About Customer Service for Cumberland Council training

We are here to serve the people of Cumberland and is committed to putting customers at the heart of everything we do. This means providing a good quality customer experience, whatever customers get in touch with us about and however they are accessing our services.

Objectives:

  • Understand the Council's vision
  • Identify your customers' needs and preferences
  • Provide professional, person focused support to customers to help them access our digital services
  • Use customer feedback to inform improvements to services

Find the course on iLearn (SharePoint)

Renewal period

Once only.

Legal, statutory or corporate requirement

This is a corporate priority.