Staff intranet

Report a grievance: step by step

Find out how to raise concerns about work, working conditions or relationships at work.

This procedure helps employees resolve workplace issues fairly and quickly. It applies to:

  • all council employees
  • school-based staff where no other procedure is set out in national or local conditions of service

Former employees are not covered by this procedure.

  1. When to report a grievance

    When to raise a grievance, what issues you can report, when this procedure does not apply.

  2. Before you report a grievance

    Resolving grievances informally before moving to formal steps.

  3. Report a formal grievance

    Raise your grievance in writing and attend a meeting to discuss it.

  4. Appeal a grievance decision

    How to appeal a grievance decision and what happens next.

  5. Keeping written records

    Keep confidential records of grievance cases.

  6. Overlapping grievance and disciplinary cases

    Raised grievances during a disciplinary process.