Use the phone translation service

Step 1 

Telephone Dals direct from your phone.

Telephone: 0330 088 2443

Step 2 

Enter your ‘Department’s PIN’, followed by the # key; you can then enter the PIN of the language you require (see alphabetised list). Press 1 for an interpreter, 2 for a male, 3 for a female interpreter or 4 to speak to a specific interpreter.

Step 3 

Once connected, take note of the interpreter ID number (you can use this to connect to the same interpreter for future calls). To connect to any third parties, dial 9 and then the number you wish to connect to.

Step 4 

Leave feedback on interpreter at the end of the call. You will have 8 seconds to do this. From 1 (lowest rating) to 5 (highest rating).

If you have any issues, please press # to connect to the operator. If you are unable to connect to the telephone interpreting line, then call the switchboard (Dals website).
 

Quick tips

You should:

• speak in short sentences
• ensure everyone can hear you (you can ask the interpreter to confirm this with your client)
• the interpreter will introduce themselves by first name and PIN number only
• take note of this PIN if you’d like to use this same interpreter on another assignment

For more information, read or download the Telephone Interpreting Guide.