Step 1
Telephone Dals direct from your phone.
Telephone: 0330 088 2443
Step 2
Enter your ‘Department’s PIN’, followed by the # key; you can then enter the PIN of the language you require (see alphabetised list). Press 1 for an interpreter, 2 for a male, 3 for a female interpreter or 4 to speak to a specific interpreter.
Step 3
Once connected, take note of the interpreter ID number (you can use this to connect to the same interpreter for future calls). To connect to any third parties, dial 9 and then the number you wish to connect to.
Step 4
Leave feedback on interpreter at the end of the call. You will have 8 seconds to do this. From 1 (lowest rating) to 5 (highest rating).
If you have any issues, please press # to connect to the operator. If you are unable to connect to the telephone interpreting line, then call the switchboard (Dals website).
| Country | Language code |
|---|---|
| Albanian | 065 |
| Arabic | 013 |
| Bengali | 076 |
| Bulgarian | 040 |
| Cantonese | 061 |
| Czech | 024 |
| French | 048 |
| Gujarati | 084 |
| Hungarian | 019 |
| Italian | 008 |
| Kurdish (Sorani) | 025 |
| Mandarin | 046 |
| Polish | 075 |
| Portuguese | 077 |
| Punjabi | 033 |
| Romanian | 029 |
| Slovak | 018 |
| Spanish | 038 |
| Turkish | 066 |
| Urdu | 014 |
Quick tips
You should:
- speak in short sentences
- ensure everyone can hear you (you can ask the interpreter to confirm this with your client)
- the interpreter will introduce themselves by first name and PIN number only
- take note of this PIN if you’d like to use this same interpreter on another assignment
For more information, read or download the Telephone Interpreting Guide.