We are aware of email issues affecting some users across the council. ICT is working with Microsoft to investigate and resolve the problem.
Integrating with FixMyStreet: Bringing Open311 Support to Liberty Create Karl Relph - 9 September 2026 - Innovation , Digital Transformation , Netcall - Blog channel Digital Innovation and ICT
Turning Renewals into a Self-Service Experience How we automated Assisted Waste Collection renewals to reduce administration, improve customer experience and create a reusable pattern for other council services. Karl Relph - 3 September 2026 - Digital Transformation - Blog channel Digital Innovation and ICT
Registration Certificate Ordering Project - From Build to Better Collaborative project with the Registration Service. Karl Relph - 25 June 2026 - Digital Transformation - Blog channel Digital Innovation and ICT
Supporting the Unreasonable Customer Policy Helping the Complaints team apply the Unreasonable Customer Conduct (UCP) policy consistently and manage cases clearly. Karl Relph - 4 June 2026 - Digital Transformation - Blog channel Digital Innovation and ICT