In our latest Intelligent Automation team Show and Tell, Ian walked through something most teams will recognise straight away, the reality of managing a shared inbox. It’s not glamorous work, but it’s critical, and when it doesn’t work well it slows everything else down.
What we wanted to show wasn’t a concept or a future state. This is something practical we’ve been building and testing: a simple, repeatable way to use AI to help teams triage and route emails without adding more complexity.
