Routine ICT and Digital requests
Not every request needs to go through the Pipeline.
Continue to use existing processes for routine operational requests.
ICT Service Catalogue
Use the ICT Service Catalogue for standard ICT requests such as:
- access to systems and applications
- shared drive permissions
- hardware and software requests
- reporting incidents or faults
- taking council laptops or devices out of the country
- other established ICT services
Digital and web requests
Continue to use existing Digital and Web request processes for:
- website content updates
- intranet content changes
- new pages or amendments to existing content
- routine web publishing activities
These routes remain the fastest and most appropriate way to manage business-as-usual requests.